Are you an enthusiastic, young-at-heart individual who thrives in a fast-paced work environment with a dynamic team? Are you passionate about advancing your career in the fintech industry? If so, Gimo is the right place for you.
At Gimo, we are on a mission to make financial access easier for millions of workers across Vietnam and SEA. As a pioneer in Earned Wage Access (EWA), we’re changing the way employees get paid – giving them instant access to their earnings and reducing financial stress for those who need it most. But we’re not stopping there. By understanding the real challenges workers face, we are creating practical and responsible financial solutions that help improve their daily lives.
Today, over 700,000 employees from 100+ businesses trust Gimo to take control of their finances, and this number is growing every day. By joining us, you will be part of a team that is shaping a future where financial security is within reach for everyone. Let’s build something meaningful together.
Description
- Provide timely and accurate customer support via hotline, Zalo, Facebook, and other platforms, ensuring a smooth and positive experience;
- Make proactive sales calls to promote Gimo’s financial products and services, with a strong focus on upselling and cross-selling;
- Coordinate with internal teams to promptly resolve product or service issues, maintaining service quality and efficiency;
- Gather and analyze customer feedback to support continuous improvement initiatives.
Requirements
- Minimum 1 year of experience in customer service, telesales, or sales consulting;
- Excellent communication skills and a strong customer-first mindset;
- Proactive, patient, and resilient when handling customer needs;
- Ability to analyze feedback and suggest service enhancements;
- Preferred: Experience in FinTech, personal finance, or proven upselling/cross-selling skills.
Benefits
- Competitive salary with 100% pay during probation;
- Clear career path and professional training in customer service and financial product sales;
- Comprehensive benefits: Full social insurance and premium PTI health coverage from day one of official employment;
- Young, supportive, and growth-driven environment with regular team bonding and annual company trips.
To apply, please send your CV via email to this address: [email protected]
