Customer Success Executive

The Customer Success team represents the brand of Gimo, where every interaction helps shape the trust and satisfaction of thousands of users. We are looking for individuals who are passionate about communication, attentive to customer needs and eager to create a positive, lasting impression in every conversation.

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Key Responsibilities

Provide consultation and customer support through multiple channels (Hotline, Zalo, Facebook), ensuring timely and accurate responses that foster a positive customer experience;
Collaborate proactively with internal departments to monitor and resolve product/service-related issues, ensuring efficiency and quality in execution;
Conduct outbound sales calls, including upselling and cross-selling Gimo’s financial products and services to maximize revenue opportunities;
Record and collect customer feedback to propose practical improvements to enhance products and services.

Qualifications

Proven experience in Customer Services or Telesales;
Excellent and adaptable communication skills, with a customer-centric mindset;
Proactive, patient, and persistent in handling customer requests;
Strong ability to capture insights and propose service enhancement initiatives;
Prior experience in the financial sector or demonstrated success in upselling/cross-selling is an advantage.

Working Conditions

Working time: 8 hours per day, on a rotating shift schedule with flexibility;
Overtime allowance provided.

Competitive salary, with 100% pay during the probation period;
Transparent career advancement opportunities and comprehensive training in customer service, sales techniques, and financial products;
Full social insurance and PTI health insurance upon official employment, along with monthly team engagement activities and annual company trips;
The opportunity to contribute to a product that creates a positive social impact;
A chance to work alongside a dynamic, supportive, and friendly team that values collaboration and growth.