Description
- Provide timely and accurate customer support via hotline, Zalo, Facebook, and other platforms, ensuring a smooth and positive experience;
- Make proactive sales calls to promote Gimo’s financial products and services, with a strong focus on upselling and cross-selling;
- Coordinate with internal teams to promptly resolve product or service issues, maintaining service quality and efficiency;
- Gather and analyze customer feedback to support continuous improvement initiatives.
Requirements
- Have experiences in customer service, telesales, or sales consulting;
- Excellent communication skills and a strong customer-first mindset;
- Proactive, patient, and resilient when handling customer needs;
- Ability to analyze feedback and suggest service enhancements;
- Preferred: Experience in FinTech, personal finance, or proven upselling/cross-selling skills.
Benefits
- Competitive salary with 100% pay during probation;
- Clear career path and professional training in customer service and financial product sales;
- Comprehensive benefits: Full social insurance and premium PTI health coverage from day one of official employment;
- Young, supportive, and growth-driven environment with regular team bonding and annual company trips.
To apply, please send your CV via email to this address: [email protected]
Key Responsibilities
- Achieve KPIs related to acquiring qualified app users (as per Gimo’s GVM criteria);
- Plan, organize, and execute user outreach and promotional events;
- Contact and assist potential users pre- and post-campaign to ensure eligibility and product engagement;
- Compile and report business metrics on a daily, weekly, monthly, and quarterly basis;
- Support customers in reaching Gimo activation counters before each event.
Requirements
- Minimum 1 year of sales experience; college/university graduate with a basic understanding of finance;
- Proficient in using smartphones (Apple, Samsung, Oppo, etc.);
- Good health, proactive, and energetic work ethic;
- Willingness to travel frequently and for extended periods across provinces;
- Presentable appearance and effective communication skills;
- Experience in organizing and executing user-focused promotional events;
- Strong adaptability, self-learning ability, and research mindset;
- Intermediate proficiency in computer skills (MS Office, data entry);
- Comfortable with both online and offline working environments.
Benefits
- Opportunity to work in a fast-paced, professional, and innovation-driven environment;
- Clear career advancement pathways and regular performance evaluations;
- Competitive and stable benefits package aligned with industry standards.
We would love to hear back from you! Send us an introduction of yourself along with your resume to: [email protected]
