Customer Service & Telesales Executive

Description  

  • Provide timely and accurate customer support via hotline, Zalo, Facebook, and other platforms, ensuring a smooth and positive experience;
  • Make proactive sales calls to promote Gimo’s financial products and services, with a strong focus on upselling and cross-selling;
  • Coordinate with internal teams to promptly resolve product or service issues, maintaining service quality and efficiency; 
  • Gather and analyze customer feedback to support continuous improvement initiatives. 

 

Requirements 

  • Have experiences in customer service, telesales, or sales consulting;
  • Excellent communication skills and a strong customer-first mindset;
  • Proactive, patient, and resilient when handling customer needs;
  • Ability to analyze feedback and suggest service enhancements;
  • Preferred: Experience in FinTech, personal finance, or proven upselling/cross-selling skills. 

 

Benefits 

  • Competitive salary with 100% pay during probation;
  • Clear career path and professional training in customer service and financial product sales;
  • Comprehensive benefits: Full social insurance and premium PTI health coverage from day one of official employment;
  • Young, supportive, and growth-driven environment with regular team bonding and annual company trips. 

 

To apply, please send your CV via email to this address: [email protected]

Growth Direct (Field Sales Executive)

Key Responsibilities 

  • Achieve KPIs related to acquiring qualified app users (as per Gimo’s GVM criteria);
  • Plan, organize, and execute user outreach and promotional events;
  • Contact and assist potential users pre- and post-campaign to ensure eligibility and product engagement;
  • Compile and report business metrics on a daily, weekly, monthly, and quarterly basis;
  • Support customers in reaching Gimo activation counters before each event. 

 

Requirements 

  • Minimum 1 year of sales experience; college/university graduate with a basic understanding of finance; 
  • Proficient in using smartphones (Apple, Samsung, Oppo, etc.);
  • Good health, proactive, and energetic work ethic;
  • Willingness to travel frequently and for extended periods across provinces;
  • Presentable appearance and effective communication skills;
  • Experience in organizing and executing user-focused promotional events;
  • Strong adaptability, self-learning ability, and research mindset;
  • Intermediate proficiency in computer skills (MS Office, data entry);
  • Comfortable with both online and offline working environments. 

 

Benefits 

  • Opportunity to work in a fast-paced, professional, and innovation-driven environment;
  • Clear career advancement pathways and regular performance evaluations;
  • Competitive and stable benefits package aligned with industry standards. 

 

We would love to hear back from you! Send us an introduction of yourself along with your resume to: [email protected]