Key Responsibilities
- Provide consultation and customer support through multiple channels (Hotline, Zalo, Facebook), ensuring timely and accurate responses that foster a positive customer experience;
- Collaborate proactively with internal departments to monitor and resolve product/service-related issues, ensuring efficiency and quality in execution;
- Conduct outbound sales calls, including upselling and cross-selling Gimo’s financial products and services to maximize revenue opportunities;
- Record and collect customer feedback to propose practical improvements to enhance products and services.
Qualifications
- Proven experience in Customer Services or Telesales;
- Excellent and adaptable communication skills, with a customer-centric mindset;
- Proactive, patient, and persistent in handling customer requests;
- Strong ability to capture insights and propose service enhancement initiatives;
- Prior experience in the financial sector or demonstrated success in upselling/cross-selling is an advantage.
Working Conditions
- Working time: 8 hours per day, on a rotating shift schedule with flexibility;
- Overtime allowance provided.
