Customer Success Executive

Key Responsibilities

  • Provide consultation and customer support through multiple channels (Hotline, Zalo, Facebook), ensuring timely and accurate responses that foster a positive customer experience;
  • Collaborate proactively with internal departments to monitor and resolve product/service-related issues, ensuring efficiency and quality in execution;
  • Conduct outbound sales calls, including upselling and cross-selling Gimo’s financial products and services to maximize revenue opportunities;
  • Record and collect customer feedback to propose practical improvements to enhance products and services.

Qualifications

  • Proven experience in Customer Services or Telesales;
  • Excellent and adaptable communication skills, with a customer-centric mindset;
  • Proactive, patient, and persistent in handling customer requests;
  • Strong ability to capture insights and propose service enhancement initiatives;
  • Prior experience in the financial sector or demonstrated success in upselling/cross-selling is an advantage.

Working Conditions

  • Working time: 8 hours per day, on a rotating shift schedule with flexibility;
  • Overtime allowance provided.

Business Relationship Manager (B2B)

Key Responsibilities

1. Accountable for individual targets (signing partnerships with new enterprises)

  • Develop outreach plans for potential enterprises based on target lists or market insights.
  • Negotiate and persuade enterprises to enter into partnerships, ensuring revenue and client acquisition targets are met.
  • Prepare partnership dossiers and monitor the implementation progress of signed agreements.

2. Build and develop new clients 

  • Support the BD team in executing client development strategies, conducting market analysis, and identifying new partnership opportunities.
  • Participate in meetings, industry seminars, or networking events to expand relationships and discover potential collaborations.
  • Maintain regular communication with new clients to foster long-term relationships and ensure their satisfaction.

3. Perform other tasks assigned by management

  • Carry out ad-hoc tasks as assigned by superiors to ensure departmental and company goals are achieved.

Job Requirements

  • Bachelor’s degree in Business, Finance, Banking, Management, or related fields.
  • Minimum of 2 years of experience in B2B (Business-to-Business Sales).
  • Solid understanding of the B2B sector with proven experience working with corporate clients.
  • Proficiency in office IT tools, especially Excel for data analysis, reporting, and information management.
  • Professional and well-presented appearance.
  • Strong communication skills with the ability to handle situations, persuade clients, and maintain business relationships.
  • Proficiency in English. Candidates with recognized certificates such as TOEIC (700+), IELTS (6.0+), or equivalent are preferred.

Business Partnership | Japanese Enterprises in Vietnam

Key Responsibilities

  • Develop and manage strategic partnerships with Japanese enterprises in Vietnam
  • Explore new opportunities through partners and direct channels
  • Negotiate and close deals with key stakeholders
  • Maintain strong relationships with Korean clients, ensuring satisfaction and long-term collaboration
  • Work with internal teams (legal, finance, product) to deliver tailored solutions
  • Represent Gimo at events, conferences, and networking activities for the Korean business community.

Key Qualifications

  • Fluent in JLPT (N2+ or native); English is a plus
  • 1+ years in Partnerships, Business Development, or B2B Sales (Finance, Banking, Tech preferred).
  • Strong knowledge of Japanese business culture
  • Excellent communication, negotiation, and relationship-building skills
  • Experience in handling contracts (NDA, MOU, commercial agreements)

Business Partnership | Korean Enterprises in Vietnam

Key Responsibilities

  • Develop and manage strategic partnerships with Korean enterprises in Vietnam
  • Explore new opportunities through partners and direct channels
  • Negotiate and close deals with key stakeholders
  • Maintain strong relationships with Korean clients, ensuring satisfaction and long-term collaboration
  • Work with internal teams (legal, finance, product) to deliver tailored solutions
  • Represent Gimo at events, conferences, and networking activities for the Korean business community.

Key Qualifications

  • Fluent in Korean (TOPIK 5+ or native); English is a plus
  • 1+ years in Partnerships, Business Development, or B2B Sales (Finance, Banking, Tech preferred).
  • Strong knowledge of Korean business culture
  • Excellent communication, negotiation, and relationship-building skills
  • Experience in handling contracts (NDA, MOU, commercial agreements)

Risk Modelling Analyst

Key Responsibilities

1.Credit Risk Modeling & Monitoring

  • Build and validate risk measurement models (PD, LGD, EAD, internal rating, customer behavior).
  • Conduct model performance monitoring and recalibration.
  • Participate in developing internal regulations related to risk models.

2.  Risk Analysis & Reporting

  • Perform comprehensive risk assessments of lending portfolios (delinquency rates, roll rates, early warning signals).
  • Analyze impact of credit policies on portfolio performance and customer segmentation.
  • Prepare and present reports (Portfolio Quality, scorecard performance) in English.
  • Document methodologies, guidelines, and findings.

3. Data Management & Infrastructure

  • Develop and maintain data marts to support analytics.
  • Ensure data integrity through validation and cleaning.
  • Maintain clear documentation of data flows and transformations.

4. Team & Cross-functional Collaboration

  • Collaborate with business units to ensure effective model implementation.
  • Support junior analysts and contribute to team capability building.

Key Qualifications

  • 3+ years of experience in risk analysis, data analysis, or related role (banking/consumer finance preferred).
  • Experience with unsecured lending products and credit analysis.
  • Proficiency in Python, R, SQL.
  • Strong English communication skills.
  • Bachelor’s degree or higher in Finance, Banking, Data Analytics, or Quantitative Economics.
  • FRM certification is a plus.

We would love to hear back from you! Send us an introduction of yourself along with your resume to: [email protected]